The Sherman Communications Department serves the Sherman community as the initial first responder team responsible for dispatching and supporting Sherman's Fire and Police Departments.

The center is staffed at all times - 24 hours a day, seven days a week, 365 days a year.

The Communications Department responsibilities:

Answering and handling all emergency and non-emergency requests for police, fire, and emergency medical services via enhanced 9-1-1, telephone, TDD, radio, teletype and walk-ins; dispatching uniform services when necessary
Entering and documenting all call for service requests and information into the CAD system
Ensuring safety of personnel by maintaining status of police, fire, city marshals and other staff; communicating and providing information to employees and other criminal justice agencies, relaying messages and documenting actions as required
Processing queries, entries, modifications and clearances through the Texas and National Law Enforcement Telecommunications Systems
Performing warrant confirmations; processing fines and bond and credit card transactions; and preparing, researching, and maintaining departmental reports and records
Monitoring the police facility via video/audio systems
Reporting and logging malfunctions of communication equipment